Reconciling Lucid

Last updated: October 8, 2024

Background

If you're in the Lucid admin portal and are looking to match user counts between Lucid's UI and the Lucid integration in Lumos, follow the steps in this article.

Steps

1. Navigate to the app in Lumos.

2. Apply the following filters:

Account Status: Active and Suspended

Source: Lumos integration

3. Make sure the row counts match!

The user count in Lucid should match the number in the lower right corner of the user table in Lumos.

If the data still isn't matching...

Create a ticket for Lumos Support through Slack or via support@lumos.com with the following details:

The User CSV you pulled directly from the app (and a brief description of how you pulled it).
The link to your Lucid app in Lumos with the filters you applied