Approving Access Requests

Last updated: October 8, 2024

If you've been asked to approve an app request in the AppStore, start here!

Background

Your company has an AppStore to make requesting access to software faster than ever!

If you got an alert from the AppStore asking you to approve an app request, read on to learn more. It only takes a few seconds to approve requests.

If you want to see how to request an app check out this article:đź“„ Requesting Access to an App

Video

Watch this video to quickly get up to speed on how to approve app requests!

Steps

There are two ways to approve app requests.

  • Approving in Slack (Fastest)

    1. Open Slack

    2. Find the AppStore app in your "Apps" list

    3. Approve or deny the request

    slack-approval.png

    If you’re not sure what to do, follow this simple guide below:

    • Approve - Click this if everything looks good! 🎉

    • Deny - Click this if this person should not have this app.

    • Edit - If the person can have this app, but not the level of access requested, click on the tile to change it. The access level is below the requester’s name in the tile.

    4. You're done!

    slack-completed-approval.png

    [Optional] Leave feedback for denied requests

    slack-leave-feedback.png

    If you deny a request, you can let the requester know why.

    Click the link at the bottom of the request and you can send feedback explaining why the request was denied.

  • Approving in the AppStore

    1. Go to your Lumos Task Center and find the request

    finding-the-tile.gif

    2. Approve or deny it

    If you’re not sure what to do, follow this simple guide below:

    • Approve - Click this if everything looks good! 🎉

    • Deny - Click this if this person should not have this app.

    • Edit - If the person can have this app, but not the level of access requested, click on the tile to change it. The access level is below the requester’s name in the tile.

    Jump to the FAQ section below for more information about editing requests.

FAQ

  • What do the fields in the app request message mean?

    • App: The app being requested

    • Target User: The employee who will get access to the app

    • Approvers: The list of people responsible for approving the app request. If any one of those people

    • Comment: The business justification submitted by the requester

    • Permissions: The level of access being requested for the app.

    • Requester: The employee who submitted the request.

    • App Admins: The owners of the app at your company. They’ll create an account for the requester, if needed.

    • Access Length: The amount of time the requester will have the app. “Unlimited” means they’ll keep it until someone chooses to revoke it. If there’s a different timeframe, Lumos will remove the access automatically once the time is up. 🪄

  • Can I edit an app request before approving it?

    Yes! If you click the “Edit” button in Slack, or you click on the app request in Lumos, you can change the permissions to which the user is being added after approval. You might need to do this if someone is being added to an “admin” permission and shouldn’t be.

    If the requester shouldn’t have access at all, you should just deny the request!

  • Can I ask the requester for more info before I approve?

    Yes! When you're asked to approve a request, you can start a thread with the requester right in Slack. This conversation is logged and is visible to all of the approvers, as well as the requester. For email requests, you'll need to reply to the email sent by Lumos and cc the requester.