AppStore Knowledge Base Template
Last updated: October 8, 2024
After this article...
You'll have a sample AppStore article template that you can publish in your knowledge base.
This article can help your employees quickly get up to speed on the AppStore and resolve common questions.
How to use this document
Replace [COMPANY] with your company name
Use your knowledge base's embedded video player (if available) to embed the <iframe> sections.
Replace [IT SLACK CHANNEL] with your preferred communication channel for software issues/requests
Replace [IT EMAIL ADDRESS] with your IT team's contact email address.
Template
If you need access to software for your job, [COMPANY] has created an AppStore that you can use to quickly submit these requests!
Using the AppStore will make requesting software way faster and easier than creating a ticket.
If you have any questions, please contact us in [IT SLACK CHANNEL] or at [IT EMAIL ADDRESS]!
Requesting apps
What's the AppStore?
The Lumos AppStore gives you a single catalog you can use to request access to approved software you need for your job.
Requests can be submitted through Lumos or Slack.
How do I make a request?
Here’s a 1-minute video that shows you how it works:
<iframe style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;" title="AppStore Requests" src="https://player.vimeo.com/video/717601162?h=75be6e8f73&badge=0&autopause=0&player_id=0&app_id=58479" frameborder="0" allowfullscreen=""></iframe> [ADMIN NOTE: this snippet can be used to embed a video in your article. If this is not possible in your knowledge base, use this link.].
You can do it through the AppStore, or type “/appstore + Enter” in Slack to kick off a request (please don’t request apps you already have, unless you need more access).
The AppStore will let you know via email & Slack when your request is approved and you have access to your app.
The articles below have step-by-step guides and will answer FAQs you might have.
📄 Requesting Access to an App from Slack
Approving app requests
I’ve been asked to approve an app request — what do I do?
Here’s a video that shows what to do!
<iframe style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;" title="AppStore Approvals" src="https://player.vimeo.com/video/717504915?h=4d8e609037&badge=0&autopause=0&player_id=0&app_id=58479" frameborder="0" allowfullscreen=""></iframe> [ADMIN NOTE: this snippet can be used to embed a video in your article. If this isn't possible in your knowledge base, use this link.].
If it’s okay for the requester to have access to the app, click “Approve” in Slack or the AppStore. If not, click “Deny”. It’s that easy!
The article below has a step-by-step guide and will answer FAQs you might have.
Provisioning app access
I've been asked to "Confirm Provisioning" -- what does this mean?
If you're an app admin, you'll be asked to provision people to the apps you manage and confirm in Slack or the AppStore when you're done.
Here's a video that shows what to do!
<iframe src=“https://player.vimeo.com/video/717599449?h=d2d6f6f7ed” width=“640" height=“564” frameborder=“0" allow=“autoplay; fullscreen” allowfullscreen></iframe> [ADMIN NOTE: this snippet can be used to embed a video in your article. If this isn't possible in your knowledge base, use this link].
The article below has a step-by-step guide and will answer FAQs you might have.