SimpleTalk Prompting FAQ

Question: Keyword action isn’t working?
Answer: The AI will have to ask the keyword in a question for it to trigger, then it looks for a negative affirmation. Example: “Are you attending the webinar?” or “Will you be attending?” “Yes I can” - adds tag “No I can’t” - no tag. The tag you want to add after the keyword is said must be created in GHL in order to tag the contact.

Question: How to turn off the VM detection.
Answer: "on_no_human_answer": "hangup" or just not including it at all will add the hangup, but using "on_no_human_answer": "continue" turns off the VM detection.

Question: Where do I put the knowledge base?
Answer: You can add it at the bottom of your prompt.

Question: If a call goes to voicemail, is it possible to send a voice drop?
Answer: You can trigger a VM drop on the DNA tag added.

Question: What would cause the bot to read the prompt to me rather than just work with it?
Answer: It depends on the prompting and how it understands your instructions. You can get it to say exactly what you want it to say by placing quotes around the sentence(s).

Question: Also, is it best practice to have the bot acknowledge they are AI or have them pretend it's a real person?
Answer: Either approach works for acknowledgment. The AI just has to say who they are, where they're calling from, and provide an opportunity for the leads to opt-out of being called. Example: "I'm Dan from House Buyer Dan. We respect your privacy and time. If you prefer not to receive any more calls from us, please let us know, and we'll ensure to remove your number from our call list immediately. Thank you for your understanding."

Question: How many voices and languages do you have?
Answer: We have over 12 voices, 12 languages, and two separate LLMs that we utilize. To learn more about integrating the different voice types and languages, please refer to SimpleTalk University.

Question: I just made a foundational prompt, but little tech pieces we still need to work. For example, getting the AI to say the person’s name, not “client name” and for the calendar to give a couple of days' options to book and time slots.
Answer:

1. For adding the client name, you just have to add the custom value for the contact name into your prompt. This way, it will pull whatever the contact name is in GHL. Please watch "How to Add Custom Values" at the university. It will help you understand better. Example: "Hey, is this #{{contact.first_name}}?"

2. For recommending multiple time slots, you can add something like this: "I want to lock you in on our calendar. Would you like to schedule an appointment?" If they would like to schedule an appointment, suggest 2 available times from the included slots in this prompt in the next few days and work with the person on one of the slots that works best. After they confirm a time, tell them thank you, that you are looking forward to it, and end the call politely. If they don't want to book an appointment, ask them "Do you have an email address where we can send some information on our program?" After they provide the email address, proceed to politely end the call.

Question: Is it possible to prompt the AI to hang up the call?
Answer: You can't prompt the AI to hang up the phone. The end user has to hang up. The only way the AI would hang up is if there's 10 seconds of silence.

Question: Is there a way through automation to see who the transfer is from, i.e., phone number, etc.?
Answer: Not at this time.