PagerDuty FAQs

Why can't I deactivate someone's PagerDuty account?

Situation

You're running into issues deactivating a PagerDuty user account via the Lumos integration:📄 How-To: Connect an Integration

Solution

Assuming that your PagerDuty integration is healthy, this usually happens when the person you're trying to deactivate has existing incidents tied to them. see📄 Does Lumos send notifications when integrations enter an error state?

You can transfer those incidents as part of your workflow in Lumos (via the "Transfer Data" step), and this should resolve the issue!