Inactivity Workflow FAQs

What time do Inactivity Workflows run?

Inactivity workflows run Tuesday - Saturday at 06:00 UTC (convert to your preferred timezone here).

At this time, the frequency and time of the day at which Inactivity Workflows run cannot be changed.

Can I customize the notifications being sent by Inactivity Workflows?

You cannot customize the initial notifications today, but you can send a custom message to the Account Owner during the removal process. More information can be found here (the "Notify Account Owner" option):📄 Creating An Inactivity Workflow

Do Inactivity Workflows run on Unmatched users?

Users labeled as Unmatched in an app will not be targeted by Inactivity Workflows. See📄 How does Lumos match accounts?

You'll need to match these users if you want them to be targeted by an Inactivity Workflow. See📄 How-To: Match Accounts