Salesforce FAQs

Our Salesforce tenant shows all of our community portal users, but we don't want to see those in Lumos.

Situation

When you connected Salesforce to Lumos (📄 Connecting Salesforce), Lumos synced all of your Communities/Partner Portal users in, but you don't care to see these users in Lumos.

Solution

Contact us at support@lumos.com, or via Slack, and we can enable a setting for Lumos to stop syncing these users in our daily syncs.