Aircall Capabilities
Last updated: October 7, 2024
After this article...
You'll understand the capabilities our Aircall integration provides, and how Lumos interacts with the Aircall API.
View users
The mapping between Aircall user statuses and Lumos user account statuses is below.
Aircall User Status | Lumos Account Status |
(Aircall returns a user) | Active |
deleted (Aircall no longer returns a user) | Deprovisioned |
Aircall API endpoint: https://developer.aircall.io/api-references/#list-all-users
Deprovision a user
AppStore | Offboarding | Access Reviews | License Management |
N/A | ✅ | ✅ | ✅ |
In Lumos, deprovisioning a Aircall user marks their Account Status as "Deprovisioned".
In Aircall, this action permanently removes the user and their data from Aircall. All data associated with the user will also be destroyed and won't be recoverable.
This action reclaims a license in Aircall.
Aircall API endpoint: https://developer.aircall.io/api-references/#delete-a-user