Connecting RingCentral

Last updated: October 8, 2024

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You'll be able to connect the RingCentral integration to Lumos and resolve common issues that arise when connecting.

Required plan & roles

There's no minimum RingCentral plan needed to connect this integration.

Your RingCentral user needs to be at least a User Admin to connect this integration.

Scopes

The RingCentral integration will ask for the following scopes via OAuth during setup. More info on RingCentral scopes can be found here.

Scope	Required	Description
ReadAccounts	✅	Viewing user account info (including name, business name, address and phone number/account number)
EditAccounts	✅	Viewing and updating user account info (including name, business name, address and phone number/account number)

Read-only access

While RingCentral provides a read-only scope for reading user account info, Lumos' current integration requests both scopes. There's not currently a way to override or remove these scopes in RingCentral during or after connecting the integration.

Instructions

1. Find the RingCentral card in your Lumos integrations (Reconnect or add new)

2. Choose a unique identifier for this integration (such as "lumos-ringcentral-1"). This is helpful in case you want to connect multiple tenants of RingCentral.