Connecting ServiceNow

Background

This article walks through the steps for connecting ServiceNow to Lumos and helps you resolve common setup issues.

Required plan & roles

There's no minimum ServiceNow plan required to connect the integration.

The ServiceNow integration inherits the permissions of the user that connects the integration. Review the Scopes section on this page to ensure that the user completing the connection has the right roles.

Instructions

1. Click on the ServiceNow card in your Lumos integrations (Reconnect or add new).

To get the values you need for Lumos in ServiceNow, follow the instructions below.

Instance Subdomain

1. Navigate to your ServiceNow login URL. Your login URL is usually in the form of subdomain.service-now.com.

2. Paste the subdomain.service-now.com value from your login URL into the Instance Subdomain field in Lumos.

ServiceNow Client ID and Client Secret

During this step, you'll be creating an OAuth app in ServiceNow.

1. Log into your ServiceNow tenant.

2. Go to the Application Registry menu.

3. Create a new app and choose the option to "Create an OAuth API endpoint for external clients"). More info on how to do this can be found here.

4. In the app details, provide the info below.

• Name: Lumos

• Redirect URL: https://app.lumosidentity.com/integrations/servicenow_oauth2_callback

Everything else can be left as-is.

5. Click into the app and copy the Client ID and Client Secret values, then paste them into the ServiceNow Client ID and ServiceNow Client Secret text boxes in Lumos.

6. Click Connect ServiceNow to connect the integration.

Scopes

The ServiceNow integration needs the following roles.