Okta FAQs

What Okta products do I need to buy to make the most of Lumos?

At a bare minimum, you need the Universal Directory and Single Sign On SKUs to integrate Okta with Lumos.

To automate provisioning/deprovisioning workflows to the fullest extent (via SCIM integrations), you should also purchase the Lifecycle Management SKU.

Why don't I see a "Roles" column for Okta?

Situation

You're looking at your connected Okta app in Lumos and are expecting to see a "Roles" column that lists the Okta Roles for each user in your environment.

Solution

Your Okta user doesn't have permission to list user Roles over the API.

Most often, this happens when you're using a custom admin role. To resolve this, your Okta user needs to be upgraded to a Super Administrator. This is an Okta limitation, per their documentation.

More info on required roles and limitations for Okta in Lumos can be found here:📄 Connecting Okta

Why doesn't the "Okta Admin Console" app show assigned users?

Situation

You're looking at the Okta Admin Console app in Lumos and don't see any users assigned to it, but there are admins in Okta.

Solution

Okta doesn't return these users to us over their API. However, you can navigate to your Okta integration in Lumos, go to the Accounts tab, and filter the Role column for Admin roles.