Freshservice Capabilities
Last updated: October 7, 2024
After this article...
You'll understand the capabilities our Freshservice integration provides, and how Lumos interacts with the Freshservice API.
View users
The mapping between Freshservice user statuses and Lumos user statuses is below.
Freshservice User Status | Lumos Account Status |
Active | Active |
Inactive | Suspended |
Freshservice API endpoint: https://api.freshservice.com/#list_all_requesters (we specify include_agents as True)
Log to ITSM
More details on how we log tickets to Freshservice can be found here:📄 Freshservice ITSM Capabilities
Suspend a user
AppStore | Offboarding | Access Reviews | License Management |
N/A | ✅ | ✅ | ✅ |
In Lumos, suspending a Freshservice user marks their Account Status as "Suspended".
In Freshservice, this action deactivates the user.
This action does not reclaim a license in Freshservice.
Freshservice API endpoint: https://api.freshservice.com/#deactivate_a_requester