Connecting Twilio

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You'll be able to connect the Twilio integration to Lumos and resolve common connection issues.

Required plan & roles

There's no required plan to use the Twilio integration. Even trial accounts can be connected to Lumos.

We only support connecting to the integration with API keys from Twilio accounts, and not Twilio subaccounts (see this documentation for reference). We only support connecting to the Twilio integration with main API keys, and do not support connections via standard or restricted api keys (see this documentation for reference).

Instructions

In Twilio

1. Log in to Twilio.

2. On the Twilio homepage, navigate to the top left of the page and select the account you want to connect to Lumos.

3. Navigate to the bottom of the accounts page and copy the Account SID for this account. You’ll use this for the Account SID value in Lumos.

4. Navigate to the top right of the accounts page, click on the Account dropdown, then go to API Keys & Tokens.

5. On the API keys & tokens page, click Create API Key.

6. On the API Key creation page, select “Main” in the “Key Type” dropdown for the API Key. We also recommend that you give the API Key an easily identifiable Friendly Name like “Lumos Main API Key.

7. Navigate to the bottom of the API Key creation page, and click Create. Afterwards, you will be redirected to a page called “Copy Secret Key.”

8. Copy the “SID” and “Secret.” You will use the “SID” value for the API Key SID in Lumos and the “Secret” value for the API Key Secret in Lumos.

In Lumos

1. Find the Twilio card in your Lumos integrations (Reconnect or add new).

2. Paste your Account SID in the Account SID field.

3. Paste your API Key SID in the API Key SID field.

4. Paste your API Key SID in the API Key SID field.

5. Click Connect Twilio