What Events Does Peoplelogic.ai Process from Zendesk?

Last updated: September 20, 2024

Peoplelogic.ai uses the latest Zendesk Support REST API to aggregate events from the Zendesk accounts that the API key and secret has access to.  Out of the box we aggregate the following events:

  • Case Created ✅

  • Case Updated

  • Case Resolved ✅

  • Case Closed

  • Case Reopened

  • Case Assigned ✅

  • Comment

✅  Good KPI choices for this integration

Metadata

Additionally, Peoplelogic aggregates the following metadata for Zendesk events.  This data may be used in advanced models and may not be queried directly:

  • Organization ID

  • Group ID

  • Tags