Drift Capabilities
Last updated: October 7, 2024
After this article...
You'll understand the capabilities our Drift integration provides, and how Lumos interacts with the Drift API.
View users
The mapping between Drift user statuses and Lumos user account statuses is below.
Drift User Status | Lumos Account Status |
active | Active |
not active | Suspended |
deleted (Drift no longer returns a user) | Deprovisioned |
Drift API endpoint: https://devdocs.drift.com/docs/searching (we read the active field)
View a user's entitlements
Lumos can retrieve the following user entitlements from Drift.
Role - The user's role(s) in Drift
Drift API endpoints:
Role: https://devdocs.drift.com/docs/searching (we read the roles list)
Deprovision a user
AppStore | Offboarding | Access Reviews | License Management |
N/A | ✅ | ✅ | ✅ |
In Lumos, deprovisioning a Drift user marks their Account Status as "Deprovisioned".
In Drift, this action deletes the user from your Drift tenant (following the SCIM protocol for deletes)
This action reclaims a license in Drift.
Drift API endpoint: https://devdocs.drift.com/docs/deprovisioning